As a skilled and experienced SIAM Service Design Consultant you will be joining a large scale public sector programme undergoing a major transformation.
Responsible for SIAM Service Design
Manages development & roll out of ITIL processes utilising ITSM toolset capabilities
Defines Service requirements for Portal, Remedy & tools development & integration
Required Skills and Experience:
Demonstrated experience in delivering complex ICT Service management programmes
Ability to create a collaborative environment and deliver a consensus agreement with other Suppliers and the customer stakeholders
Highly analytic and detail oriented, with an ability to demonstrate command of the details while articulating them to a higher level
Ability to effectively coordinate multiple, concurrent activities, while understanding and managing dependencies and risk
Exceptional initiative in developing and improving systems and procedures
Ability to drive remedial action and service improvement across all levels of the organisation
Ability to interact effectively with internal and external customers and senior program management
Confidence to work independently and within a fast-paced team in a busy environment
Ability to work in an environment with evolving requirements and dynamic schedules
Please note that this role will require the successful candidate to undergo SC clearance.
Contract: 6 months