IT Infrastructure and Build Engineer

Salary
£26K
Sector
IT
Location
Chesterfield
Type
Permanent
Job Ref
IT Infrastructure and Build Engineer

Our client are looking for a responsible IT Infrastructure and Build Engineer to work as part of the Service Desk and Build Centre providing second and third line technical support to their customers. This role will be based within their new innovation Centre offering hands on experience with new technologies as well as a comprehensive tailored development program.

The successful candidate must have MCSA Office 365 qualification to progress with this position.

You will be required to have an aptitude for working with applications/systems to undertake analysis, diagnosis, and resolution of client problems. In addition, it will be expected that you will be involved with infrastructure management and Desktop/Server build configuration mainly within a Microsoft environment.

Responsibilities:

You will act as an escalation point for the 1st and 2nd line team
3rd line support – troubleshooting of IT related problems including but not limited to software, hardware, backups, and monitoring
Troubleshoot basic network issues
You will escalate unresolved issues to the Service Manager
You will track all calls in the IT Service Management System
Take ownership of user problems and follow up the status of problems
You must maintain a high degree of customer service for all support queries and adhere to all service management principles
Publishing support documentation to assist staff with requests for information & provide training for junior staff if required
You will participate in Change and Problem Management meetings
Work closely with the Service Manager on ad hoc projects

Qualifications Required:

It is essential that you have an MCSA Office 365 qualification

Key Knowledge, Skills and Experience required:

Strong knowledge of Microsoft operating systems
Experience working in an IT environment
Experience managing server and/or storage infrastructure
Experience in MS AD
Experience in Office 365
Experience with Windows Deployment Systems
Basic Networking knowledge (TCP/IP, DNS etc)
2+ years industry experience
Excellent written and verbal communication skills
Positive Attitude and Optimistic
Effective customer service skills
Thorough attention to detail; including strong organizational, observational and time management capability
Ability to problem solve

Salary: £26k – £30k

Salary
£26K
Sector
IT
Location
Chesterfield
Type
Permanent
Job Ref
IT Infrastructure and Build Engineer

How to Apply

For more information about this job Call: 01924 664 540

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