Client Service Delivery Lead

Salary
£80K
Sector
IT, Service Delivery
Location
Leeds
Type
Permanent
Job Ref
Client Service Delivery Lead

As the Client Service Delivery Lead, you will be working for a Managed Service Provider on multiple accounts and you will take responsibility for the on-going delivery of the organisations clients, with people and process as the key drivers in achieving a seamless delivery of solutions. With this said, strong relationship management is essential.

Key Responsibilities Include:

Implement and manage changes whilst maintaining consistent delivery of service to clients
Manage and measure service levels for business as usual activities
Manage client P&Ls to ensure direct contribution is delivered for each client and each change
Deliver Client Services, including Campaign Management, Analytical Reporting, Software Integration, Database Development, Business Process Re-engineering, Business Change
Support Client Development Teams with Business Planning and Strategy for continued growth
Complete forecasting and budgeting for future plans
Identify, own and manage service risks
Ensure ITIL standards are integrated and maximised for on-going service and system changes
Develop strong client relationships through continual, regular and strategic client engagement

As the Ideal Candidate:

You will have a hands-on approach to practical problem solving
You will be able to demonstrate strong client relationship management skills
You will be able to demonstrate your ability to manage staff
You will have financial awareness
You must have a technical understanding
You will need great communication, commercial and team leadership skills
You will be a highly analytical leader
You will have experience working with the Prince and ITIL Methodologies

Salary: £80k – £90k plus benefits

Salary
£80K
Sector
IT, Service Delivery
Location
Leeds
Type
Permanent
Job Ref
Client Service Delivery Lead

How to Apply

For more information about this job Call: 01924 664 540

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Apply online
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Tel: 01924 664 540

Leeds Office
Park House
Bradford Road
Birstall
WF17 9PH

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Hyde Park House
5 Manfred Road
Putney
London
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